About Pow Wow Shop - Support and Returns

Thanks for shopping with us.  The store is owned and operated by PowWows.com.  Proceeds from the sales to go support PowWows.com - hiring more writers, traveling to more Pow Wows, better webcasting and more.  

Thank you for your support!  

The products on this site are made by 3rd party companies contracted by PowWows.com.  Each product is made to order.  We don't have inventory or stock.  This allows us to have more products and styles of each product without large inventory costs and fulfillment issues.  

Returns

All products are made to order and can not be returned unless there is an issue with the product quality.

In this case, please return it to us and we will either replace the product or give you a refund.

Returns are subject to a 5% fee to cover shipping.

Items that are defective or damaged may be returned within 30 days of purchase. We will not take returns that are not defective or damaged.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Items may only be returned if they are defective or damaged. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Shipping costs for the return will not be refunded.

To start a return, email orders@powwows.com with photos showing problems with production and quality.

Order Cancellations:

You may cancel an order as long as the item is not already in the process of being fulfilled or shipped. We cannot cancel or refund orders that are already in the process of being fulfilled or shipped from the warehouse, as we cannot intercept an item from being printed, fulfilled, or shipped. To cancel your order, email orders@powwows.com